Call Flow Nodes - Voicemail

This article focuses on the voicemail call flow node. For general call flow information, return to the Call Flows article.

The voicemail node terminates a call to either a user's or a team's voicemail box. Instructions on how to check the voicemail box will be displayed at the top of the node window.

Each voicemail box can only have one greeting and one voicemail-to-email setting. If you are using the same voicemail box for multiple legs of a call flow or on multiple call flows, the greeting will be the same at each node.

1. Select a Voicemail Destination
    
   • User - Use a user's voicemail box.
      
     1. Select the user from the User dropdown menu.
         
     2. Review the voicemail settings
         
        • Greeting - Select a greeting from the list of available greetings or upload a file.  For file requirements, see Uploading Announcements and Greetings.  A greeting can be recorded on this page.  Nextiva does offer professional recordings. For more information, see our professional recording page.
          
          
        • Voicemail PIN - Used to reset the user's voicemail PIN if they have forgotten it.
           
        • Voicemail to Email - Enter an email address to email an audio copy of any voicemail left in the mailbox.
           
     
      
   • Team - Use a team's voicemail box.
      
     1. Select the team from the Team dropdown menu.
         
     2. Review the voicemail settings
         
        • Greeting - Select a greeting from the list of available greetings or upload a file.  A greeting can be recorded on this page.  Nextiva does offer professional recordings. For more information, see our professional recording page.
           
        • Voicemail PIN - Used to reset the user's voicemail PIN if they have forgotten it.
           
        • Voicemail to Email - Enter an email address to email an audio copy of any voicemail left in the mailbox.
           
     
      
2. Click Save & Continue
    

Other Call Flow Nodes

Schedules

Phone Menu

Users & Teams

Transfer Out

Call Flow