Location Forwarding

Location forwarding will cause all phone numbers assinged to users to forward to a specified number.  This will NOT affect numbers assigned to call flows or teams.
Choose the image that looks most like your screen once logged in:

Setup

1.  Log in to the portal as an administrator.
    
2. From the main admin page, click Account Info on the left and select the locations tab
    
3. Hover over the location to configure, click the vertical ellipses on the right-hand side, and then click Voice Settings.
   
   NOTE: There must be a user who has gone through voice setup on the location, otherwise Voice Settings will NOT be present.
   
   
    
4. Select Location Forwarding under the Voice Settings column.
   
   
    
5. Enter a number or extension to forward calls to.
    
6. Select a schedule that defines the business hours.
    
7. Click Save.
    
8. Click the On/Off button to enable location forwarding.
   
   
    
9. Calls will be forwarded outside business hours to the number listed.