Uploading Greetings to a User

This guide helps you upload audio files to a user on your account.  Files uploaded to a user can only be used by that specific user.  If you wish to upload a file for a location where it can be used by any user, team or call group, auto attendant, or call center, click here.

File Requirements

Audio files must adhere to the following requirements:
 

• PCM Uncompressed (µ-Law)
• .wav file format
• 8 or 16 Bit
• 8000 HZ
• Mono
• Under 2 MB

For instructions on how to upload an audio file, choose the image that looks most like your screen once logged in:

Upload Instructions

Files can be uploaded directly to call flows and to users for their voicemail greetings, these steps will allow you to upload an audio file that can be used anywhere on the location instead of tying it to a specific call flow or user.

1. Log in as an administrator and reach the main landing page.
    
2. On the left select Users.
    
3. Click the vertical ellipses to the right of the user to modify and click Voice Settings.
   
   
    
4. Choose Voicemail under the Essential Settings list.
   
   
    
5. Click Add greeting
   
   
    
6. Click Upload a greeting.
   
   
7. Use the Browse button to choose a file and enter a name for the file.
    
8. Click Save
    

The file can be selected as a voicemail greeting for this user only, it will not be available for any other user.