Deactivating Users

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Deactivate Users

To preserve user usage data, users are disabled rather than deleted. Once a user is disabled, all voice settings, including voicemail greetings and saved voice messages, will be deleted. 

Disabled users can be enabled again, though their voice settings will need to be reconfigured.  See the article Enable a disabled user for the steps.
 

1. Log in to your account as an administrator.
    
2. From the main page, click Users.
    
3. Check the box next to the user(s) you wish to deactivate.
   
   
    
4. At the top of the user list, click the Deactivate button.
   
   
    
5. A window will pop up confirming you want to deactivate the user(s).  Click Deactivate to confirm.