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Change a User's Role

Article 000003362 · Updated Sep 25, 2025 · 1,362 views
A user's role controls the access they have within your account.  A standard user receives voice service and has access only to their own profile.  An administrator has full access to the account settings.

 

Custom roles can be defined. Click here for instructions on how to create a custom role. To change a user's role within the account:
 

  1. Log in to your administrator profile.
     
  2. Click on Users.
     
  3. Next to the user to modify click the vertical ellipses and select Edit Profile.

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  4. From the Role drop-down menu, select the desired role for the user.

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  5. Click Save.
     
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