NextivaONE - Message Pro
With Message Pro, you can send a text message from and to a team's primary phone number, which all team members will receive. Message Pro is included with our Engage or Power Suite packages, or you can purchase a separate license to be assigned to each member utilizing team SMS. If a team member does not have a Message Pro license, they will NOT be able to send or receive messages on that phone number. There is no limit to the number of users assigned to a team; however, when sending outbound messages, you are limited to 10 recipients.
| In order for texting to be enabled, the phone number needs to be part of your texting campaign, click here for instructions on how to register a phone number for texting. |
| NOTE: This feature is NOT supported for the account layout shown below. | |
To jump to instructions on how to send and respond, click here.
Setting Up Message Pro
| Message Pro cannot be configured for toll-free or fax numbers. |
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| Your team members need either an Engage or Power Suite license, or needs the Message Pro addon assigned to them. |
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The steps below walk through how to enable Message Pro for a team. If you need instructions on creating a team or managing the users on the team, click here.
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- Log in to your account as an administrator.
- Navigate to Teams.
- Hover over the team we are configuring to use Message Pro.
- Click the vertical ellipses on the right-hand side of the page.
- Select Messaging.
- Ensure a Primary Number is assigned to the team already. This number will be used for both texting and making phone calls.
- Toggle the Team Text Messaging feature On.
- To add the name of the user who replies from the team to the beginning of each message check the box Prepend first name and last initial of user when messages are sent from this team.
- In the side panel that appears, select the users on the account that will be using the team text feature.
- Click Save.
Once configured team members can communicate with customers from a single phone number. Click here to jump to instructions on how to send and respond to messages.
Sending and responding
Message pro can be utilized for users on the desktop, web, and mobile versions of NextivaONE.
Desktop and Web
| You can send an outbound message to a maximum of 10 phone numbers or contacts. When attaching a file to send, there is a maximum file size of 1MB. |
After enabling team messaging, you can view all the conversations using your team's primary phone number in NextivaONE under the Messaging tab.
NextivaONE displays all incoming and outgoing team messages, providing complete visibility on who sent the text and which team member replied.
To view a team's messages, click on the team phone number on the left-hand side of the window.
To reply to a team message:
- Click on the specific message you wish to respond to.
- Type the message in the Send a text message to field
- Click Send or press enter.
To send a new message from your team's phone number:
- Select Send a message from the top right menu.
- Enter the recipient's name or number, and type in your message.
NOTE: You can add a maximum of ten people per conversation and attach a maximum of 1MB file to a message. - Click the ellipses to the left and select the number you want to send the message from. Hit enter when ready to send the message.
- Once the message is sent, all team members will see the message thread and can respond.
Mobile
Like the desktop version, team messages will show up under the message tab of the application. Users can filter messages for a specific team by selecting the team in the filter dropdown.
To send a message from the team, click the vertical ellipses to the left of the text field and select the team you wish to send from.
When you select a different team, a prompt will appear asking to move the conversation to include the correct contacts. Click Yes, move conversation to move the conversation to the team and send the message.