Busy Lamp Field

Busy lamp field is a feature that allows a user to monitor if other users are on the phone with a glance at their phone. Nextiva allows each user to monitor up to 50 users at a time; however, some devices will limit further than this.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to your account as an administrator.
    
2. Click on the Users button.
    
3. Hover over the user to configure BLF on click the vertical ellipses on the right-hand side, and click on Voice Settings
    
4. Select Monitoring.
    
5. Open Busy Lamp Field by clicking on it.
    
6. Click Edit Monitored Users
    
7. Check the box by each user the customer wants to monitor, the search field can be used to narrow results down.
   
   
    
8. Click Save.
    
9. You can re-order the appearance of the monitored users by clicking on the 3 lines and dragging the user to the desired spot.
   
   
   
   
10. If you want to see calls parked against monitored extensions, check Enable Call Park Notification.
    
    NOTE: This is for parking using the feature access code *68. Not all devices support this function.  Some models require Nextiva support to enable park monitoring.
    
    
11. You can remove users from BLF by clicking the remove button.